The J.D. Power study surveyed 10,224 passengers who had flights on major airlines in North America between March 2024 and March 2025. The survey also crowned Southwest Airlines as ...

However, the survey announcement was quick to note that changes in the industry and the downturn in consumer sentiment ... when it comes to customer satisfaction, and Southwest Airline executives ...

Southwest Airlines had the least amount of customer complaints in 2024, and Frontier Airlines had the most, according to a ...

On May 7, Southwest Airlines made an exciting announcement for passengers. The airline announced that it was recognized by J.D. Power as the Best Airline for Economy Class Customer Satisfaction ...

Among U.S. airlines, customer experience benchmarks ranged from the quality of carrier’s in-flight Wi-Fii and ease of check-in, to cleanliness of the flight cabin and baggage handling, according to ...

COO Andrew Watterson explained that customer surveys indicated positive sentiment, with engaged customers ... require careful implementation. Southwest Airlines is navigating macroeconomic ...

The survey also crowned Southwest Airlines as the Best Airline for Economy Class Customer Satisfaction as ... survey does not compensate for consumer sentiment after the changes were implemented.

However, the survey announcement was quick to note that changes in the industry and the downturn in consumer sentiment ... seating on Southwest Airlines. J.D. Power said customer service is ...

However, the survey announcement was quick to note that changes in the industry and the downturn in consumer sentiment ... J.D. Power said customer service is a key differentiator when it comes to ...