Service response time is the period between when a customer makes a request and a response is given. In a small business, response time plays a significant role in retaining customers. Considerations ...

Tired of slow customer service? Then submit a ticket at 9 a.m. That’s when you’re most likely to get a speedy response from a support agent. Toward the end of the day, the situation’s much ...

Gateway launched on Thursday a new on-site support service for its servers and external storage products used by businesses. The two-hour response service builds on an existing partnership between ...

Amazon's average response time for Mayday button customer inquiries on its Fire HDX tablet is 9.75 seconds. Although that time is great for Amazon, tech execs pondering their own Mayday button ...

Response rates to customer questions left in the comments section on Instagram posts increased 14% between 2024 and 2025—still a substantial number (68%) of questions on the social platform did ...

United Parcel Service last year turned to generative AI to help streamline its customer service operations. The in-house developed project, Message Response Automation (MeRA), is already delivering.

On Facebook, the average response time for an airline brand is 2.8 hours—on Instagram, it’s even shorter with airlines responding to customers, on average, in as quick as 1.4 hours.