Service response time is the period between when a customer makes a request and a response is given. In a small business, response time plays a significant role in retaining customers.

Gateway launched on Thursday a new on-site support service for its servers and external storage products used by businesses. The two-hour response service builds on an existing partnership between ...

Tired of slow customer service? Then submit a ticket at 9 a.m. That’s when you’re most likely to get a speedy response from a support agent. Toward the end of the day, the situation’s much ...

While airline brands may have room for improvement when it comes to customer service response rates on social platforms, their response times outpace all industries except telecom.

Anita Mendiratta, founder of consultancy Anita Mendiratta and Associates, discusses the consequences of the fire at London Heathrow airport.

"We apologize for the delay in our customer service response time. Unfortunately, our phone line is currently down due to technical difficulties.

United Parcel Service last year turned to generative AI to help streamline its customer service operations. The in-house developed project, Message Response Automation (MeRA), is already delivering.

While airline brands may have room for improvement when it comes to customer service response rates on social platforms, their response times outpace all industries except telecom.

Emplifi found that when airline brands do respond to social media customer service questions, they are more likely to respond on Instagram. Response rates to customer questions left in the ...