The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...

Marlon Bowser, CEO of HTK, explains how integrating text messaging and IVR (Interactive Voice Response) can help increase campaign response rates The battle for the hearts, minds and airtime spend of ...

Make your call routing smart and seamless Implementing intelligent routing in your IVR system lets you transfer calls based on the caller’s phone number, making it possible for callers to speak ...

In its twelfth edition of The Safe Side, our ongoing series to help you stay safe online, we break down fake IVR call scams ...

The message read, "Reply with the word DAYSCALL & UR phone will ring right away with an exclusive Mobile Mystery offer from Days Inn! Reply DAYSCALL within 48 hours!" Once users replied, they received ...

Sumitra, a 57-year-old woman from Bengaluru, lost Rs 2 lakh following instructions on a fake IVR call from a number appearing ...

During the maintenance period, certain services like Chat Banking on WhatsApp, SMS Banking, Toll-Free Banking and Phone Banking IVR will be unavailable. This is expected to last for a few hours on the ...