Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Most people will be able to think of a time when they experienced poor customer service. Examples include having to wait in a long queue, receiving the wrong meal in a restaurant and being served ...

Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...

Professor Margaret Griffiths: Is there anything more annoying than when you've been promised a service only to end up ... If your network coverage is poor, then you should contact your network ...

We’ve all experienced bad customer service. I tried to resolve a billing issue when I ordered some camping gear online. After hours on hold, I was told everything was sorted and I’d receive a ...

Too often the arrival of the healthcare bill, often sent by snail mail weeks or months after the service was provided, marks ...

Energy and broadband customers lost an estimated £298 million and 27.3 million hours to poor customer service in a year, watchdog Which? has estimated. Around 8.9 million energy consumers and 9.2 ...

The CFPB ordered Block to update its business practices to comply with the law, pay between $75 and $120 million to users ...

Chatmeter, a leader in multi-location customer intelligence, used its generative AI platform, Pulse Ai: Signals, to analyze more than two million customer reviews and understand why most consumers are ...

Our latest research has found energy and broadband customers lost an estimated £298m and 27.3 million hours to poor customer service in a year. Which? surveyed more than 4,000 people to uncover how ...

We all have experienced both good and bad customer service and these experiences play a role in shaping our feelings on that company and brand. Positive customer service experiences are important ...

However, telecommunications, media, and transport sectors saw the biggest drops in customer spending due to poor service. Just four mobile and broadband (telecommunications) providers made it into the ...