“Potentially vulnerable social housing tenants may not want to have to send multiple letters in a multi-tiered complaints process when a stamp costs £1.65” Further, the Housing Ombudsman suggests that ...

Peter Mennell, director of housing at North Tyneside Council, said: “The ombudsman report found our response to this case to be reasonable and prompt, with no maladministration on our part. We ...

England’s housing ombudsman has called for a survey of properties to assess the presence of lead, after the impact of the toxic metal on human health was highlighted by a Financial Times ...