CMSWire10h
The True Cost of Contact Center Turnover (And How to Lower It)
What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...
YPF Sociedad Anónima (NYSE:YPF) Q4 2024 Earnings Call Transcript
Q4 2024 Earnings Call Transcript March 7, 2025 YPF Sociedad Anónima misses on earnings expectations. Reported EPS is $-0.0007 ...
The Scientific Search for Youth
“The real stroke of brilliance is the notion that you make the cell younger, and then it would be more resilient to injury,” ...
5 tiny to-do's that will increase productivity and boost your mood today
Addressing something you’ve been ignoring lightens the load and allows you to accomplish something that’s been weighing you ...
How the Best Leaders Use the 1-2-48 Rule to Be Happier and More Successful
Stanford researchers found that 48 hours is the maximum you can work in a week without losing so much productivity that you’d ...
The AI data center boom will create new jobs. Most won't be at Amazon, Microsoft, Google, or Meta.
Data centers contributed 4.7 million jobs to the US economy between 2017 and 2023, a PwC study found. Most of them aren't ...
AI Agents: Revolutionizing The Way We Do Business
AI agents will offer integrated capabilities that allow consumers to control multi-process functions unlike existing AI that ...
The Bakersfield Californian12h
ICMI’s Contact Center Training and Consulting Helps Organizations and Professionals Improve Contact Center Performance
The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today unveils Contact Center Training and ...