What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

Q4 2024 Earnings Call Transcript March 7, 2025 YPF Sociedad Anónima misses on earnings expectations. Reported EPS is $-0.0007 ...

Who hasn’t shared non-sensitive login credentials, like an online shopping account, with a family member or friend? While ...

“The real stroke of brilliance is the notion that you make the cell younger, and then it would be more resilient to injury,” ...

Q2 2025 Earnings Call Transcript March 5, 2025 Zscaler, Inc. beats earnings expectations. Reported EPS is $0.78, expectations ...

Broadvoice partners with TPG to bring AI-powered quality assurance capabilities to its CCaaS platform, GoContact.

Call center workers face a lot of stress. Many find it hard to cope with the lengthy work durations and regular interactions ...

The French company claims the technology, developed by US-based startup Sanas, helps reduce miscommunication, increase productivity ... Also the fake call centers duping western citizens for millions ...

Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock announcement: Its ...

Addressing something you’ve been ignoring lightens the load and allows you to accomplish something that’s been weighing you ...

Stanford researchers found that 48 hours is the maximum you can work in a week without losing so much productivity that you’d ...