Several high-profile companies from Dunkin Donuts to Hellmann's and Uber Eats have released their adverts ahead of the Super Bowl, while others have started to play during the big game.

20. A Howard Products Feed-N-Wax wood polish and conditioner to give your furniture an impossibly lustrous shine previously never seen in your home. The carnauba wax and beeswax enhance and protect ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

It’s a common scenario: a customer receives a call from an unknown number. Assuming it’s spam, they decline the call and continue on with their day. Only hours later, upon listening to the ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

We received dozens of responses to David Banks' Jan. 12 column from those on the customer side. Now we'd like to invite those on the corporate side of things to weigh in. (VICTOR J. BLUE/The New ...

Nearly 4,000 people have signed an open letter calling on Christie’s New York to cancel an upcoming sale dedicated solely to art created with artificial intelligence (AI) — the first of its ...

CHICAGO (CBS) --A majority of the City Council is demanding that an art exhibit they believe is antisemitic be immediately removed from the Chicago Cultural Center downtown. The display ...

ASHLAND An upcoming performance at the Paramount Arts Center harkens back to childhood for its director of education, Matt ...

"Americans in Colorado raised up a Mexican Flag at ICE Facility," read posts, opens new tab on TikTok and Facebook in the days before President Donald Trump's second inauguration sharing the clip ...