New research from Virginia Commonwealth University challenges the long-held business assumption that companies perform best ...

A Ghanaian proverb says that the one who charts a path does not see when there is a deviation, but those observing can see ...

The gap between intention and implementationOne area that consistently stands out is the gap between intention and ...

If you want to change your company for today and in the long term, start by giving people the tools they need to become better communicators.

In the early stages, flexibility is key—employees often step beyond their official roles to ensure launch success. As scaling ...

Unifonic, the leading conversational AI platform and SaaS (Software as a Service) provider in the Middle East, successfully ...

OVERVIEW: The purpose of this session is to help you understand how customer feedback can make your business stronger and more profitable. We will cover how to create a customer experience process. We ...

Avoid costly mistakes when buying a used car by knowing what to look for in a dealer—transparent pricing, verified history, ...

Efficient warehouse management has become a cornerstone of successful business operations. Whether you’re handling e-commerce inventory, managing wholesale distribution, or operating a manufacturing ...

Since happier employees are more productive employees, how can B2B business leaders harness the power of AI for their customer service teams?

Simply Rooter and Septic Mesa is making strides to boost its customer service. The company is dedicated to improving how it ...

The flexibility of this policy is such that you can even return an opened food if you don't like its taste. This ...