The post-purchase journey greatly matters. For starters, returning customers, as outlined above, have up to a 60% propensity to make a purchase, as opposed to just 20% for newcomers. What’s more, data ...

So, you're a business owner or a digital marketer striving to drive meaningful engagement and boost your business revenue. You have tried all the traditional ways to enhance your email marketing ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

Greg Thomas CEO of ContactOne based in Gawcott in the UK, which provides expertise, solutions, and services to businesses with the challenge of managing large amounts of customer contact, typically ...

Check out these helpful websites to boost small business growth. Access tools, resources, and expert advice to advance your ...

Through my work with large-scale sales organizations, I've identified several critical shifts that characterize the most successful modern customer engagement strategies. And, more importantly, I've ...

By 2027, 40 percent of all customer service issues will be fully resolved by unofficial third-party tools powered by generative artificial intelligence, according to Gartner.

In today’s digital age, consumers interact with brands through multiple touchpoints—websites, social media, emails, mobile ...

Though not sold directly from Jeep, the auto brand does have an 83-piece tool set for emergencies. Here's what's included and ...

Founded in 1982 and part of the 200-year-old Bibby Line Group, BFS has built a reputation as a trusted financial partner for small and medium-sized businesses. BFS is aiming to move beyond its static ...

Contentstack, the leading composable digital experience platformlegacy Sitecore platform. This strategic move aims to put BFS customers in the driver's seat by ...