The AI system would replace WPS’s current voice-response program for non-emergency calls, which prompts callers to press ...

Richmond spent almost half a million dollars on a consultant to advise the Finance Director on improving processes for tax revenue billing, collection, and the overall taxpayer experience.

GM has announced a new Customer Satisfaction Program impacting select units of the 2025 GMC Sierra 1500 pickup, directing ...

Two days after deadly Texas floods, the agency struggled to answer calls from survivors because of call center contracts that ...

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