A routine refund turned into a moment of unexpected rudeness for a shift lead and team trainer at a travel stop, leaving her ...
A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...
In drayage, trucking companies, brokers, freight forwarders, and beneficial cargo owners (BCOs) coordinate container shipping ...
Yelo enhances speed and quality of customer services while cutting costs by standardizing on Nutanix
There are good reasons why Yelo has been recognized as Saudi Arabia's best transportation solutions provider. By making every ...
Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.
Claims professionals worked around the clock this summer and beyond, handling a record-breaking volume of claims this summer.
Despite its age and ubiquity, self-checkout technology remains controversial. Our survey reveals what shoppers really make of ...
Expedia’s official hotline to assist passengers from the United States. You can choose this option if you need to speak to a live agent from Expedia to get assistance with your reservations or ...
In comparison, a contractor that does not have this kind of infrastructure may not be able to provide the level of service ...
NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...
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