Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...
The OP recalled that she was asked by her boss to fix a lottery machine behind the desk. While attending to the task, a customer approached with a return request. After informing him she would assist ...
A police force has to make improvements, including its reaction time to emergency calls, a report has said. In a recent ...
Voice is a relatively new marketing channel. We are just beginning to understand its full potential. Through voice assistants like Siri, Bixby, Google, and Amaz ...
TravoCart, according to Google, is a travel agency based in New Delhi, India. However, the alert from American Express ...
Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.
Expedia’s official hotline to assist passengers from the United States. You can choose this option if you need to speak to a live agent from Expedia to get assistance with your reservations or ...
In drayage, trucking companies, brokers, freight forwarders, and beneficial cargo owners (BCOs) coordinate container shipping ...
The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...
Yelo enhances speed and quality of customer services while cutting costs by standardizing on Nutanix
There are good reasons why Yelo has been recognized as Saudi Arabia's best transportation solutions provider. By making every ...
A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...
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