CityNews spoke with transit advocates and experts after GO Transit Barrie line customers voiced frustration over service and responses.

From clearing up garbled speech on 9-1-1 calls to providing victims with automated investigation updates, artificial ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

The agency, which provides benefits to roughly 70 million people, said late Monday it reduced the average speed of answering a call on its 800-number to 13 minutes, a 35% reduction compared to this ...

Welcome to the Money blog, Sky News' personal finance and consumer hub. A development chef who creates biscuits for McVities ...

La Center, WA / Syndication Cloud / July 08, 2025 / LeadMaker Media   Key Takeaways AI agents are streamlining lead ...

Managing customer support can feel like juggling too many balls at once. As businesses grow, their support systems often ...

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

San Anselmo has joined the Marin Builders Association’s “permit improvement program” to enhance the town’s process. The ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

While airline brands may have room for improvement when it comes to customer service response rates on social platforms, their response times outpace all industries except telecom.