The purpose of a waiting room should be to make patients feel comfortable. Patients should feel like everyone has their best interests at heart from the moment they walk in the door.

Nadereh Pourat is the director of research and the director of the Health Economics and Evaluation Research Program at the U.C.L.A. Center for Health Policy Research. She is also a professor of ...

The Waiting Room A rock-solid verite docu, Peter Nicks' "The Waiting Room" spends hard time in the emergency room at Highland Hospital in Oakland, Calif., where patients often have to wait all day ...

Oakland's Highland General Hospital's emergency room sees 241 patients a day for routine care, ... Sept. 28, before showing around the country. "The Waiting Room" will also be aired by PBS in 2013.

The Ronald McDonald House, next to HealthPark, has hosted more than 3,000 out-of-the-area patient families since opening in 1996, who need to stay for extended periods near their children.

Nadereh Pourat is the director of research and the director of the Health Economics and Evaluation Research Program at the U.C.L.A. Center for Health Policy Research. She is also a professor of ...