GOCare announced today that Ellijay Telephone Company (ETC) is launching GOCare OutageIQ™ for networking monitoring and ...

GOCare, a leading SaaS provider of digital customer experience solutions for broadband service providers (BSPs), announced ...

On Jan. 22, Dilys Hamilton-Bryan, senior director of human resources at Charter Communications, sent a Worker Adjustment and Retraining Notification ... U.S.-based inbound sales call centers ...

Direct inbound dial (DID ... features as the web portal and adds a dial-pad, a recent call list and access to settings such as notifications and sounds. Gradwell removed videoconferencing from ...

"We are transitioning the work done at our Akron call center to other centers, effective March 29, 2025. We have elected to transition this work to our other U.S.-based Inbound Sales centers ...

On January 15, 2025, the European Commission ("EC") published a Recommendation ("EU Recommendation") urging European Union Member States to ...

GOCare, a leading SaaS provider of digital customer experience solutions for broadband service providers (BSPs), announced ...

Inbound call center agents provide reactive customer support ... Automatic caller information Before answering the phone, agents receive a screen notification about who is calling. This enables them ...

add notes to all calls, receive notifications for incoming calls, provide customers with the option to request a callback, set up extensions, and more. Canadian telecoms giant Mitel has been ...