Massachusetts natural gas utility customers are getting a temporary rate cut after state regulators responded to soaring ...

A bad boss will often have a negative reaction to hearing that an employee ... an equally toxic workplace environment would refuse change even when it's being demanded by those who work for ...

First up, while people are revelling following the verdict, the emotional intensity of reaction can be traced to a sense of loss. Humanity is psychologically adverse to change. Loss aversion is a ...

Last week, we saw record-breaking registrations for our online insight session on handling complaints. That tells us one thing: this is the year businesses are no longer just managing complaints - ...

Stressful situations can’t be avoided in daily life. You’re standing up to speak in front of a crowd. You’re getting ready to ...

The YouTube star opens up about the unexpected criticism and online rumors surrounding his charitable efforts.

Emotionally immature individuals love a good deflection. Instead of engaging with the issue at hand, they’ll swerve faster than a model dodging a runway malfunction. Suddenly, your discussion about ...

Target is facing backlash for its DEI pullback from customers, the heirs to one of its founders and civil rights activists.

Tariffs were paused for a month by Trump after Canada and Mexico both imposed retaliatory tariffs — and Trudeau and Mexican ...

A thought-provoking art installation in a major inner-city public garden has continued to spark mixed reactions with locals seemingly divided by the controversial work. The $18,000 piece features a ...

Whatever our reaction to personal change, in order to be successful in our work we need ... we open up options for choices that we can make to help reduce negative stress, and thus maintain our ...