What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

The unique set of challenges that come with working in retail can have a significant toll on the mental and emotional ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

The American flag waves at the federal Bureau of the Fiscal Service office on Avery Street in Parkersburg. (Photo by Evan Bevins) PARKERSBURG — A local member of the Constitution Party of West ...

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While AI’s contributions to this success are undeniable, it’s not a standalone solution. The future of retail customer service lies at the intersection of human empathy and AI-driven efficiency. This ...

The retail industry is innovating ... Also thanks to the evolution in AI, customer data analysis will be more accurate than ever, enabling even better clienteling. As for customer service, we expect ...

US retail sales dropped by the most in nearly ... Freezing temperatures were likely a drag. Receipts at service stations rose 0.9%. Electronic store sales dropped 0.7%. Spending remains ...

U.S. retail sales fell more than expected in January, dropping a seasonally adjusted 0.9% from December to $723.9 billion, the Commerce Department said. Economists surveyed by The Wall Street ...