Valued at a market cap of $200.1 billion, AT&T Inc. (T) is a leading telecommunications and technology company based in ...

Storch was incensed. Nothing was resolved. She believed she should not lose out because Verizon’s system is unable to honor ...

Verizon is doubling down on its customer first strategy with greater emphasis on customer retention. Continuous investment in broadband and 5G expansion, converged service offerings, strategic ...

Verizon Fios is a 100% fiber optic network providing customers with high-speed internet. Fiber optic cables allow data to move at some of the highest upload and download speeds available.

Despite industry headwinds, TMUS, VZ and GOGO are positioned to benefit from 5G growth and broadband momentum.

The firm’s retention efforts involved using AI to monitor customer behavior and sentiment—including profanities.

“We are aware of an issue impacting service for some customers,” a Verizon spokesperson told CNN Monday. “Our engineers are engaged and we are working quickly to identify and solve the issue.

With stores and cell towers in every state, Verizon’s widespread reach allows customers to call, text or use data almost anywhere. Verizon customers can buy products from Apple, Samsung ...

Rely on communication, trust, and community to build that relationship. Finding and nurturing customer loyalty is vital to long-term success and is top of mind for every business. But in an ...

It’s common business knowledge that it’s cheaper to retain a current customer than it is to attract a new one. Acquiring new customers costs five to 10 times more than selling to a current customer ...

Future-use coupons are an excellent tool for encouraging repeat business. Coupons drive engagement and retention by giving customers a reason to frequent your business after making an initial purchase ...