Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

When college students are treated as customers a number of disastrous outcomes ensue, including grade inflation.

Noticing that a customer is looking for a specific item or offering assistance before they ask — shows customers that they ...

On Amazon, a good product rating percentage is generally considered to be 80% or higher, which corresponds to a four-star ...

When you complain at a restaurant, specifically about a waiter, there are various things that can happen to them — including a loss of income that is hard to make up. Before you decide to complain ...

Companies must have positive earnings, as defined by generally accepted accounting principles, to make the cut ... reach should deliver solid results. A good starting point in selecting the ...

AI isn't inherently good or bad; its value depends entirely on how it's used. For financial institutions, this means shifting ...

Steve Hsu, founder of AI startup SuperFocus, shares the three reasons he plans to switch to DeepSeek from closed-source ...

Every time you make ... said customer experience is an area of business administration focusing on creating positive, seamless and meaningful interactions — whether online or in person — to build ...