We all like to think we're good people. We hold doors open, give when we can, and try not to be rude. But then at some point ...
To influence people, use 6 phrases, says leadership expert: ‘Just a few words' can make a difference
Scott Mautz, author of “Leading from the Middle: a Playbook for Managers to Influence Up, Down, and Across the Organization,” has studied influence for 30 years.
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