As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

BXP, owner of 6.7 million square feet of offices in San Francisco, is looking to fill them up with the help of small AI firms ...

Another local Meeker County lake was added to the Minnesota Department of Natural Resources infested water list in 2021. The state agency confirmed zebra mussels were found in Lake Francis ...

Discover how BPO live transfers are transforming debt settlement and call centers by connecting high-intent leads instantly.

ElevenLabs, a startup that uses artificial intelligence to generate and clone voices, has r aised $180 million in a round that values it at $3.3 billion, triple from what it was a year ago. Users have ...

As students, faculty and administrators across the College grapple with the explosive growth of artificial intelligence (AI) and its implications for academia, a faculty-led committee aims to find a ...

Most people know that robots no longer sound like tinny trash cans. They sound like Siri, Alexa, and Gemini. They sound like the voices in labyrinthine customer support phone trees. And even those ...

Energy Transfer LP is well positioned to capitalize on the rising energy demand driven by AI data centers and favorable US ...

Overprovisioning cloud resources to handle AI has sparked an epidemic of sky-high cloud bills. Adopt these strategies to control cloud spending.

Here are some secrets of 911 and how they might affect you. There isn't a central 911 call center for everyone. In fact, not every call center actually answers 911 calls directly. A 911 call center is ...

The future of customer business communication is AI-powered phone calls. Customer interactions will soon be augmented by voicemail recognition, natural language processing (NLP), and conversational ...

In an open call last month, we asked education and ed tech industry ... The challenge for STEM learning broadly, and computer science specifically, will be to center that critical creative learning ...