Global leaders, chief executives and lawmakers are navigating whipsaw changes touching healthcare, schools and the global supply chain.

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

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Los Angeles prosecutors have rested in their case at the trial of rapper A$AP Rocky. They called five witnesses including two ...

The Better Business Bureau (BBB) issued a warning to consumers on Thursday following the growing prominence of a potential ...

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

Former EverService executive joins CTM to oversee product development and CX initiatives MILLERSVILLE, Md., Feb. 6, 2025 /PRNewswire/ -- CallTrackingMetrics, a global conversation analytics company, ...

Medigap Life is one of the nation’s top insurance agencies that focuses on Medicare insurance products. Thousands of ...

Discover how BPO live transfers are transforming debt settlement and call centers by connecting high-intent leads instantly.

The Philadelphia Eagles' big-play offense has set the tone in the team's last two playoff victories. Jalen Hurts ran 44 yards ...

A figure skating tribute will take place in Washington, D.C., in early March to support victims of the midair collision and ...