What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...
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Data centers contributed 4.7 million jobs to the US economy between 2017 and 2023, a PwC study found. Most of them aren't ...
Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock announcement: Its ...
It's been well-established in the research that employees that are more satisfied on the job are more productive as well. It ...
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