The result is the ability to generate reports on efficiency and productivity and have clear ways in which to improve both. The fact that a call center can now be run through a software solution ...

Teleperformance SE, the largest call center operator on the planet, has come up with a way to mask the fact it operates in ...

This will let businesses better manage call center productivity and responsiveness of agents, while end customers use their preferred form of digital communications channels. Financial terms of ...