New research from Virginia Commonwealth University challenges the long-held business assumption that companies perform best ...

A Ghanaian proverb says that the one who charts a path does not see when there is a deviation, but those observing can see ...

The gap between intention and implementationOne area that consistently stands out is the gap between intention and ...

Knowing your customers' views about your products or services is vital. Find out how to get customer feedback and use it for ...

Unifonic, the leading conversational AI platform and SaaS (Software as a Service) provider in the Middle East, successfully ...

OVERVIEW: The purpose of this session is to help you understand how customer feedback can make your business stronger and more profitable. We will cover how to create a customer experience process. We ...

Efficient warehouse management has become a cornerstone of successful business operations. Whether you’re handling e-commerce inventory, managing wholesale distribution, or operating a manufacturing ...

Since happier employees are more productive employees, how can B2B business leaders harness the power of AI for their ...

Sales leaders look to increase account activity rather than account numbers, Gartner finds. Plus: Human agents reemerge as essential components in customer service strategies.

Simply Rooter and Septic Mesa is making strides to boost its customer service. The company is dedicated to improving how it ...

The flexibility of this policy is such that you can even return an opened food if you don't like its taste. This ...

RESTIV names Jill Fischer Director of Sales and Customer Satisfaction, bringing decades of client-first leadership to strengthen trust-driven cybersecurity.