New research from Virginia Commonwealth University challenges the long-held business assumption that companies perform best ...

A Ghanaian proverb says that the one who charts a path does not see when there is a deviation, but those observing can see ...

The gap between intention and implementationOne area that consistently stands out is the gap between intention and ...

Unifonic, the leading conversational AI platform and SaaS (Software as a Service) provider in the Middle East, successfully ...

OVERVIEW: The purpose of this session is to help you understand how customer feedback can make your business stronger and more profitable. We will cover how to create a customer experience process. We ...

Efficient warehouse management has become a cornerstone of successful business operations. Whether you’re handling e-commerce inventory, managing wholesale distribution, or operating a manufacturing ...

Since happier employees are more productive employees, how can B2B business leaders harness the power of AI for their customer service teams?

Simply Rooter and Septic Mesa is making strides to boost its customer service. The company is dedicated to improving how it ...

The flexibility of this policy is such that you can even return an opened food if you don't like its taste. This ...

Antony Hausdoerfer says his day-to-day responsibilities at The AA encompass the IT systems and processes that support the business. He works alongside other senior executives, including the chief ...

THE 150-strong Hotel Sales and Marketing Association (HSMA) recently held its third summit and one of the featured topics was ...

Finalizing M&A transactions can be a long and complex journey, but when done well, it has the potential to unlock tremendous ...