New research from Virginia Commonwealth University challenges the long-held business assumption that companies perform best ...

Antony Hausdoerfer says his day-to-day responsibilities at The AA encompass the IT systems and processes that support the business. He works alongside other senior executives, including the chief ...

Efficient warehouse management has become a cornerstone of successful business operations. Whether you’re handling e-commerce inventory, managing wholesale distribution, or operating a manufacturing ...

Long forms, limited payment options and inflexible delivery choices continue to frustrate shoppers, leading to cart abandonment and lost revenue.

Not many restaurant chains have surged at the pace of Wingstop. Same-store sales climbed nearly 40 percent over the past two ...

Simply Rooter and Septic Mesa is making strides to boost its customer service. The company is dedicated to improving how it ...

A brand sound is the sonic expression of a business’s identity, and it should align with the visual, emotional, experiential, ...

Marketing leaders shared how their brands are leveraging AI to enhance consumer connections during BI's CMO Insider breakfast ...

The report's customer satisfaction data revealed useful date-and-time-based patterns, including: Happiest Time for Customers: 7 a.m. to 8 a.m. Least Happy Time for Customers: 6 p.m. to 8 p.m.

Customer feedback has and will always be far more than a post-transaction formality—it is a strategic asset that, when harnessed effectively, drives innovation, deepens customer loyalty.

Negative feedback is a gift; it provides the “gems that make sure you improve what you're doing and take it to the next level”, says Zurich Insurance’s Conny Kalcher. The chief customer officer of the ...

The voice of customers has never been more important for digital marketers all around the world. Whether you’re browsing for a new gadget, choosing a restaurant, or booking a vacation, chances are you ...