What makes customer-centric companies successful? Their importance, challenges, and examples of top brands excelling in customer-first strategies.

Deep analysis of customer feedback will naturally shorten the gap between what your customers want and what you think they want. VoC marketing a ...

Companies are already seeing benefits from limited AI deployments, Capterra has found. Plus: NIQ research uncovers negative perceptions of genAI advertising.

While satisfaction numbers are up 4% from 2023, internet service providers are still near the bottom of all industries ...

Discover Unity Software's strong Q4 2024 earnings with revenue beating estimates, subscription growth, and new AI-driven ad innovations.

AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

AI is reshaping workplaces, particularly in retail. Researchers explored how AI service quality impacts retail employees' innovation, job fit, and satisfaction. Findings show when employees perceive ...

Global design and BIM software provider Vectorworks, Inc. has been recognized as a G2 2025 Best Software Award winner, with Vectorworks Architect ranked in the top 50 on the Best CAD and PLM Software ...

Continued Innovation and Strategic Partnerships Drive Record Growth, Profitability, and Customer Adoption of Its DMARC and BIMI Solutions SUNNYVALE, CA / ACCESS ...

A satisfaction of mortgage is a document confirming a mortgage has been paid off and details the provisions for transferring collateral title rights. Mortgage lenders must prepare the satisfaction ...