Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...

The OP recalled that she was asked by her boss to fix a lottery machine behind the desk. While attending to the task, a customer approached with a return request. After informing him she would assist ...

TravoCart, according to Google, is a travel agency based in New Delhi, India. However, the alert from American Express ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

In drayage, trucking companies, brokers, freight forwarders, and beneficial cargo owners (BCOs) coordinate container shipping ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

There are good reasons why Yelo has been recognized as Saudi Arabia's best transportation solutions provider. By making every ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

In comparison, a contractor that does not have this kind of infrastructure may not be able to provide the level of service ...

The Internal Revenue Service made progress on its customer service and systems last year, but it's still facing challenges ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

Taking care of customers has always been crucial to business success. In fact, stock experts have found that brand loyalty is ...