Service response time is the period between when a customer makes a request and a response is given. In a small business, response time plays a significant role in retaining customers.

Gateway launched on Thursday a new on-site support service for its servers and external storage products used by businesses. The two-hour response service builds on an existing partnership between ...

After boosting customer service staff earlier this year, Peapod managed to shave its e-mail response rate to less than 12 hours. In 1999, however, Peapod's average e-mail turnaround time was ...

Tired of slow customer service? Then submit a ticket at 9 a.m. That’s when you’re most likely to get a speedy response from a support agent. Toward the end of the day, the situation’s much ...

During this challenging time, we must adjust our behaviors both as customers and companies, working together to get through it. That includes how we interact in the realm of customer service.

The higher delivery volume is resulting in longer customer service response time and CEO Elon Musk now says that it is a new ‘top priority’ to resolve the problem.

While airline brands may have room for improvement when it comes to customer service response rates on social platforms, their response times outpace all industries except telecom.

"We apologize for the delay in our customer service response time. Unfortunately, our phone line is currently down due to technical difficulties.

United Parcel Service last year turned to generative AI to help streamline its customer service operations. The in-house developed project, Message Response Automation (MeRA), is already delivering.

While airline brands may have room for improvement when it comes to customer service response rates on social platforms, their response times outpace all industries except telecom.