The benefits of subscriptions as a business model for marketers include a recurring revenue stream, access over ownership, continuous value delivery, and a customer-centric focus. The migration to ...

Intron, a cutting-edge Africa-centric voice technology platform, is accelerating the delivery of justice, patient care, and customer experiences across Africa through Sahara, a suite of best-in-class ...

Last week's CX industry event spotlighted products, partnerships, and customers -- and delivered one sweeping message: AI is ...

AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

Customer-centric supply chains: Insights from data scientist Hatim Kagalwala By analyzing geopolitical developments, financial indicators, and supplier histories, machine learning can uncover ...

This customer-centric mindset has helped us build partnerships that stand the test of time and drive measurable outcomes, from improved compliance to faster financial closes.

Study from customer experience technology provider shows AI-powered personalisation, loyalty and human-like interactions redefine success for CX leaders.

Home; Insights; 7 strategies to help GCC retailers ace customer centricity. Consumer preferences are evolving with more than 60 per cent of customers in the GCC interested in adjacent services ...

1. Understand your customers deeply. A successful customer-centric model starts with a profound understanding of who your customers are. This requires not only demographic information but also ...

A customer-centric AI strategy has become more than a technological asset — it's a pivotal component of business success.