The benefits of subscriptions as a business model for marketers include a recurring revenue stream, access over ownership, continuous value delivery, and a customer-centric focus. The migration to ...

Intron, a cutting-edge Africa-centric voice technology platform, is accelerating the delivery of justice, patient care, and customer experiences across Africa through Sahara, a suite of best-in-class ...

Last week's CX industry event spotlighted products, partnerships, and customers -- and delivered one sweeping message: AI is ...

AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

PSP’s customer-centric approach has become a hallmark of its operations, focusing on simplifying the shopping experience both in physical locations and online. In this interview below, Mamuka ...

In the end, truly customer-centric packaging doesn't just deliver products—it delivers on promises, solving problems rather than creating them, and turning what could be waste into opportunity.

Customer-centric supply chains: Insights from data scientist Hatim Kagalwala By analyzing geopolitical developments, financial indicators, and supplier histories, machine learning can uncover ...