PCMag on MSN43m
Report: HP Customer Service Deliberately Hit Consumers with Mandatory 15‑Minute Waits
HP has now reversed the move, citing 'initial feedback' and 'the importance of speaking to live customer service agents in a ...
Server Wonders If It's Okay to Ask Customers Why They Didn't Tip — and the Internet Is Divided
A TikTok user is going viral for asking the Internet if it's okay for servers to ask a customer why they didn't tip — and ...
HP forced customers to wait 15 minutes for tech support - on purpose - backpedaled after backlash
The Register reports that HP intentionally forced customers to wait 15 minutes when trying to reach tech support. The "minimum" wait time idea mentioned in an ...
tom's Hardware on MSN21h
HP intentionally made customers hold for 15 minutes for telephone customer service, then quickly canceled it due to backlash
After receiving backlash from internal and external sources, HP canceled its 15-minute hold policy, which was designed to ...