Ombuds are well-versed in skills such as negotiating and having difficult conversations. They can coach healthcare workers to use those skills to diffuse challenging people.

An ever-growing number of organizations are turning to organizational ombuds as sources of information, insight and guidance.

The regulatory authority that oversees doctors in Washington will create an ombudsman's office in an effort to improve communication with the public.

The Housing Ombudsman has highlighted seven social landlords’ poor communication with residents ahead of the implementation of Awaab’s Law.

The Office of the Ombudsman has highlighted the importance of strong lines of communication in it’s latest annual report. Michael DeSilva, the Ombudsman, highlighted the need within the Bermuda ...

Ontario's patient ombudsman received a record number of complaints last fiscal year and quality of health care and communication were among top concerns of people who complained.

The Ombuds Office is delighted to share our 2022-2023 annual report! Read the full report here! If you have any questions or would like to discuss any aspect of the report, please do not hesitate to ...

Organizational ombuds adhere to specific standards of practice, including a high level of confidentiality that to the maximum extent permitted by law the ombuds shall protect confidential information.

The Public Services Ombudsman has slammed the Western Trust for failing to provide a reasonable level of care and support to an autistic boy and his family over a 21-year period.

The ombudsman’s investigation found the council’s communication lacked empathy as internally staff referred to the resident as “this person” and bemoaned the number of requests for action. “Many ...

Ontario's patient ombudsman received a record number of complaints last fiscal year and quality of health care and communication were among top concerns of people who complained.