What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

The unique set of challenges that come with working in retail can have a significant toll on the mental and emotional ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

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While AI’s contributions to this success are undeniable, it’s not a standalone solution. The future of retail customer service lies at the intersection of human empathy and AI-driven efficiency. This ...

Rep. Celeste Maloy, R-Utah, introduced a bill that would repeal the Criminal Prohibitions Rules, which grants law enforcement officials in the Forest Service the authority to enforce state laws on ...

The retail industry is innovating ... Also thanks to the evolution in AI, customer data analysis will be more accurate than ever, enabling even better clienteling. As for customer service, we expect ...

gasoline stations and food service. However, a December-to-January decline in retail sales is to be fully expected. And by excluding automobiles, gasoline and food services from its analysis ...

US retail sales dropped by the most in nearly ... Freezing temperatures were likely a drag. Receipts at service stations rose 0.9%. Electronic store sales dropped 0.7%. Spending remains ...