If there’s one thing you can always count on in business, it’s that things will go wrong. How you deal with incidents can make a huge difference on how they impact your business and work environment.

Situation Overview + Initial Challenge A major national brand faced a significant operational crisis that affected multiple ...

Technical debt is a barrier to timely cyberthreat detection and response. Strategies such as hyperconvergence can reduce ...

Technical debt is a roadblock to detecting and responding ... One issue is that legacy systems, and the IT teams that manage them, tend to be siloed. That makes incident response difficult. With ...

apply these same tone-of-voice considerations to any customer support templates or self-service resources. All these are an extension of your brand, and ensuring consistency at the source is ...

By setting up processes and templates ahead of time, your customer support team doesn’t need to craft responses from scratch. Especially while emotions are running high and angry customers are waiting ...

However, the technical incident has been resolved and the tunnel has reopened to all traffic. Both entrances of one of Brussels' most important tunnels, the Belliard tunnel, were completely closed off ...

Separate views for technical SEO and on-page SEO tracking. This paid template from Notion covers all aspects of SEO planning. Image: Notion.so From daily task management to big-picture strategy ...

Multiple people were taken to a hospital Thursday after an incident outside Carver Vocational-Technical High School, police told 11 News. At 3:30 p.m., SkyTeam 11 video showed an emergency ...

Simplify your digital environment with the best digital asset management templates for monday.com, Wrike, Softr, Airtable, Stackby, and more. Digital asset management templates are great for file ...

The system critical incident was declared due to sustained ... patients should consider the full range of options available to support them. The trust was able to cut admissions through "fantastic ...