The first habit that makes everyone in your life value you is your ability to say no, even when the situation may make doing ...

Scott Mautz, author of “Leading from the Middle: a Playbook for Managers to Influence Up, Down, and Across the Organization,” has studied influence for 30 years.

We all like to think we're good people. We hold doors open, give when we can, and try not to be rude. But then at some point ...